FAQ

How do I edit an imported and processed bank statement?
1. Click on the processed Bank Statement to be changed. 2. Click on "View Payment" button 3.  Scroll to the bottom of the screen and press &...
Fri, 18 Nov, 2016 at 9:48 AM
How you you chose the birthdate in a quick way?
To create the birthdate 02/1/1979 1. Click on the year section “2016” and a list of years comes up, chose 1979. 2. Click on the month word and the mon...
Fri, 18 Nov, 2016 at 9:48 AM
Why is there no value in a new tenants invoice?
Check if an income source has been entered.
Fri, 18 Nov, 2016 at 9:49 AM
How do I change the market rent for a room or a property?
1. Go to the Room tab on the left 2. Go to “$ Bulk Room Rates” at the top right hand corner. Press it. 3. Press “+ Create New" 4. Chose a property an...
Fri, 18 Nov, 2016 at 9:51 AM
Why can't I transfer a tenant?
Transfers are only recognised for when a tenant is moved between rooms in the same rooming house. Therefore a tenant of Room 6 in Rooming House 1 can only...
Fri, 18 Nov, 2016 at 10:12 AM
How do I make rent rate changes for many rooms?
1. Go to the Room tab on the left 2. Go to “$ Bulk Room Rates” at the top right hand corner. Press it. 3. Press “+ Create New" 4. Chose a property an...
Fri, 18 Nov, 2016 at 10:13 AM
How do I enter a refund?
To enter a refund 1. Go to Payments tab on the left, click "Payments"  2. Go to "+Create" in the top right hand corner and press i...
Fri, 18 Nov, 2016 at 10:14 AM
How do I make a manual rent or service fee invoice?
1. Go to Invoices Tab, press "Invoice". 2. Go to top right hand corner and press "+Invoice" 3. Choose the Client Name, invoice dat...
Fri, 18 Nov, 2016 at 10:17 AM
Why does the FilterOut not work for some bank entries?
The FilterOut option will not owrk for some entries if the payment number in the transaction informtion changes everytime. In this case just copy all the ...
Fri, 18 Nov, 2016 at 10:17 AM
How do I change room rates?
In the "Rooms" list you can select the "Bulk Room Rates" on the top right.
Fri, 18 Nov, 2016 at 10:18 AM